Dear Sir / Madam,
Please be informed that PruBSN will be having system downtime this weekend:
- Saturday, 17th January 2026 from 05:00 am until 10:00 am (5 hours) – for data migration activities.
- Sunday, 18th January 2026 from 12:00 am until 11:00am (11 hours) – for UNIX patching activities.
Most of our systems will not be available during these downtimes. Below are the details:
|
Time
|
Description
|
|
SATURDAY
17 January 2026
05:00 am to 10:00 am
(5 hours)
|
-PruBSN HealthLink (hospital portal) will NOT be available. Hospitals will not be able to login to portal.
-HAS hotline (03-2742 4099) is available.
-HAS service is available but with very limited functions.
** Please refer to the below workaround.
|
|
SATURDAY
17 January 2026
after 10:00 am
|
All systems and service resume to normal.
|
|
Time
|
Description
|
|
SUNDAY
18 January 2026
12:00 am to 11:00am
(11 hours)
|
-PruBSN HealthLink (hospital portal) will NOT be available. Hospitals will not be able to login to portal.
-HAS hotline (03-2742 4099) is available.
-HAS service is available but with very limited functions.
** Please refer to the below workaround.
|
|
SUNDAY
18 January 2026
after 11:00am
|
All systems and service resume to normal.
|
** Our workaround for this downtime period:
- For urgent cases, please send PAL request to HAS at has@prubsn.com.my email address ONLY (please DO NOT include customer@prubsn.com.my in the email loop or CC when submitting the requests via email to ensure proper handling of urgent cases & avoid delays).
- Please call HAS hotline 03 - 2742 4099 to speak to our call team for assistance.
- Hospitals are strongly encouraged to submit all documents to HAS before 02:00 am Saturday 17th January 2026 (before 1st Downtime), & before 09:00 pm Sunday 18th January 2026 (before 2nd Downtime), thus allowing HAS to revert before these downtimes.
- Hospitals are also encouraged to avoid bulk submission during the downtime.
- Hospitals may collect REASONABLE deposit if customer wishes to admit or discharge to reduce waiting time and minimize complaints.
- For any discharge during downtimes, it is advisable for hospital to collect REASONABLE deposit and release customers. Hospital can submit discharge documents into portal after downtime ended.
Kindly inform all relevant departments (business office, front office, patient administration, Accident & Emergency Department, admission & discharge counter, insurance counter, finance & billing department etc.)
Thank you for your understanding and cooperation.
