Dear Sir / Madam,
Please be informed that PruBSN will be having system downtime for system maintenance activity on Saturday, 12th July 2025, from 05:00 am until 10:00 am (5 hours). Most of our systems will not be available during this downtime. Below are the details:
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Time
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Description
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SATURDAY
12th July 2025
05:00 am to 10:00 am
(5 hours)
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-PruBSN HealthLink (hospital portal) will NOT be available. Hospitals will not be able to login to portal.
-HAS hotline (03-2742 4099) is available.
-HAS service is available but with very limited functions.
** Please refer to the below workaround.
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SATURDAY
12th July 2025
After 10:00 am
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All systems and service resume to normal.
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** Our workaround for this downtime period:
- For urgent cases, please send PAL request to HAS via email at has@prubsn.com.my (please ensure that no claims to be submitted to other than this HAS email address).
- Please call HAS hotline 03 - 2742 4099 to speak to our call team for assistance.
- Hospitals are strongly encouraged to submit all documents to HAS on Saturday, 12th July 2025, before 03:00 am, thus allowing HAS to revert before downtime.
- Hospitals are also encouraged to avoid bulk submission during the downtime.
- Hospitals may collect reasonable deposit if customer wishes to admit or discharge to reduce waiting time and minimize complaints.
- For any discharge during downtimes, it is advisable for hospital to collect reasonable deposit and release customers. Hospital can submit discharge documents into portal after downtime ended.
Kindly inform all relevant departments (business office, front office, patient administration, Accident & Emergency Department, admission & discharge counter, insurance counter, finance & billing department etc.)
Thank you for your understanding and cooperation.
