PruBSN E-Invoicing Facility
Frequent Asked Questions
1) What is PruBSN’s hospital portal’s URL link?
https://app.prubsn.com.my/PruBSNHealthLink/login/login.do
2) What should I do if I forget my username or password?
You should click “Forgot Username” or “Forgot Password” link at the Login screen to reset.
3) What should I do if I am still unable to reset/unlock my username or password?
You may call HAS Hotline (03-2742 4099) or contact PruBSN – Hospital Network Team for assistance.
4) What is the file size limit for E-Invoicing?
The maximum document size for upload is 3 Megabyte (3MB).
If exceed size limit, portal will not allow to upload, please reduce pages or file size.
5) What documents is required to be uploaded for E-Invoicing?
We need PruBSN Final Authorization Letter (FAL), Summary Bill/Invoice, and pending reports (if any, examples are Histopathology (HPE) report, blood test, Culture & Sensitivity report, etc).
6) What should I do if I would like to request for an amended FAL from PruBSN?
Hospital should request for amended FAL from HAS team, DO NOT upload in E-Invoicing.
If hospital upload document to E-Invoicing, it would mean hospital agreed on the amount stated at FAL and PruBSN can proceed to process payment.
7) How to request amended FAL from HAS team?
Please follow these steps: Go “Case Management” à Choose “Active Claims” à Key in Claim Number or Patient’s NRIC à Upload amended bill/memo to request for amended FAL.
Amended FAL must be requested within 14 days from the last FAL issued date. Otherwise, please call HAS Hotline (03-2742 4099) for assistance or next action.
8) If the pending report (example Histopathology (HPE) report) is not ready, should I upload document to E-Invoicing Facility?
No, please wait for report ready then upload.
If hospital missed to upload the pending report, PruBSN will not process payment for the case. Payment team will contact the hospital to get the pending report.
9) If wrong document is uploaded into E-Invoicing, what should I do?
When wrong document is uploaded, the case will not be able to process payment. Hence, please check document first and ensure correct, before upload.
If wrong document is uploaded, please immediately call Payment Team (03-2742 4026). Payment team will manually exclude the case from the system batch and retrigger the case into E-Invoicing for hospital to reupload. All this need to be done on the SAME day, otherwise case will not be able to process payment.
10) Why some cases’ amount under “Payable by PBTB” is empty?
We launched the E-Invoicing on 20th Sept 2019, hence all FAL issued by HAS team prior to our launch date will not show amount under “Payable by PBTB”. However, hospital still can upload document to request payment.
We have captured the “Payable by PBTB” amount in our claims system and will process payment accordingly.
11) Will PruBSN continue email payment details via email or should hospital download payment letter from portal?
PruBSN will continue to email payment details to hospital daily until further notice.
12) What is the number to contact regarding E-Invoice issues?
Please contact our Payment Hotline 03 -2742 4026
