Dear Sir / Madam,
We are writing to remind and share simple guides on PruBSN HealthLink (hospital portal):
For document uploads, please choose the right document subject and description:
- With the right document subject and description chose, HAS will be able to further improve our response time to hospitals, especially on the admission and urgent cases.
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Request type
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Document Subject
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Document Description
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Pre-planned admission request
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PRE-PLANNED-ADM
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Pre-planned – Part 1 (Patient’s copy) & Part 2 (Admission section) & copy of NRIC
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Top Up request
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TOP-UP
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Top-Up Request form & Interim Bill
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Amend FAL/bill amount request
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AMENDED BILL
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Amended Bill
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For pre-planned admission request, please be reminded to send the request on 2-7 days before the date of admission to HAS.
- This will reduce patient’s waiting time at hospital and smoothen the admission process on the day of admission.
For amend FAL/bill amount request, please upload the request to portal at the same claim with the patient or customer’s acknowledgement on the amended bill to HAS within 14 days from the last FAL issued date.
- The patient or customer’s acknowledgement on the amended bill is required because this authorise HAS to further utilize or amend the Annual/Lifetime limit of the person covered.
For CUR case reply, please upload the reply to the new claim number, not to the original claim number. For CUR enquiry, please be reminded to call HAS hotline 03-2742 4099.
For appeal request on Non-Offered PAL cases, please register new claim to upload the appeal documents.
- Do not use the original claim that has issued Non-Offered PAL letter, as the case in portal will be automatically close after HAS issued Non-Offered PAL letter.
Kindly cascade this information to all your relevant departments that involve in submission of payment documents and payment collection (e.g. billing, credit control, finance, etc.).
We thank you for your understanding and cooperation to Prudential BSN Takaful Berhad
